FAQs

What is my mat made of? 

Little Finch waterproof, padded play mats are made from an environmentally friendly and sustainable material, Thermoplastic Polyurethane (TPU). This material is hardwearing without the hard impact on the environment. Most importantly its non-toxic meaning they are absolutely 100% free from BPA, PVC, heavy metals, phthalates, and mercury. A safe, sustainable yet durable product to support your entire family.

How do I clean my mat?

Our play mats are low maintenance, just the way any baby or child friendly product should be. Simply wipe clean any spills as soon as possible with a warm, clean, damp, cloth. If necessary, you can use some mild detergent. Avoid using any harsh cleaning agents, chemical cleaners, or natural/essential oil-based cleaners. These can cause discolouration and damage to the surface of your mat. 

Can I use my play mat outside? 

Our play mats are designed for indoor use. However, we do love a picnic in the sun and our mats can provide the perfect picnic spot for a short period of time. Just be sure that the surface underneath your mat is flat and free from sharp objects that could puncture your mat. Remember that long term exposure to direct sunlight can cause discolouration to your mat due to the non-toxic nature of the material we use. Always bring your mat back inside after use. Damage caused by outdoor use will NOT be covered under warranty. 

My play mat is slightly discoloured around the edges, is this a fault? 

You may notice the edges of your play mat are slightly discoloured on arrival due to the heat-sealing process. This is not a fault but a result of the high-quality, non-toxic, PVC free product that we use.

My play mat will not lay flat, what can I do?

On arrival your play mat will be rolled and secured by two Velcro straps. Due to the nature of the memory foam core your mat will need some time to reax and settle into its intended shape. Simply re roll your mat in the opposite direction and secure with the Velcro straps for 1-2 days, this will assist the flattening process. Alternatively trust that the more you use your mat the more it will relax, simply lay your mat flat in the opposite direct and put it to good use!

Do you deliver outside New Zealand?

Yes! Please get in touch and we will arrange a shipping quote for you.

What happens if I receive a damaged item?

All our products are thoroughly checked prior to packaging. On arrival, please check your mat and let us know of any factory errors or defects within 2 days of arrival so we can arrange a replacement for you.